RESERVATIONS, TOURS AND HOURS
How do I make a reservation?
You can make a reservation:
• ONLINE – Click Here
• CALL – 530 342-WAGS (9247)
• IN PERSON – Stop by Wacky Wags from 8-11:30 am to 3-5 pm, seven days a week.
What do I need to make a reservation?
To make a reservation, you need the following:
• Credit Card on file — If you book online, a specialist will follow up with you directly.
• Current Vaccination Documentation – Must be submitted to Wacky Wags at least THREE days prior to check-in during Non-Holiday periods and TEN days prior to Holiday periods (click here for vaccine requirements)
First Time Guest Documents:
• Click 1 dog, 2 dogs, or 3 dogs for Downloads
• Email them to: firstname.lastname@example.org, or bring them in on the day of your appointment.
• Submit by fax: Chico – (530) 820-1910
• Walk in: Wacky Wags, 2145 Park Ave. Ste. 12, Chico, CA
What if I need to cancel my reservation?
There is a 50% of the boarding stay Cancellation Fee if reservations are cancelled. If reservations are cancelled less than 48 hours prior to the reservation, the Cancellation Fee is non-refundable and forfeited. If the reservations are cancelled before 48 hours of reservation the Cancellation Fee will go as a store credit. There is a 50% deposit to secure all reservations.
Can I take a tour?
YES! We encourage you to take a tour at Wacky Wags from 9 am – 11 am or 3 – 4 pm, six days a week. Click here to inquire about a tour.
We are all inclusive!
Here at Wacky Wags we do things a little differently when it comes to over night boarding. We are all inclusive. You don't need to purchase a full day, a half day, a 60 minute playtime or a 30 minute playtime, because playtime is all day long. There is no extra charge for bathroom breaks because bathroom breaks are all day long. No extra charge for administering medication, no extra charge for tummy rubs, and so on and so on. This is what makes us different and a great vacation destination for your dog. You pay one price and you get it all. Every dog that qualifies for play-care is in playcare all day. Come see the difference we think your going to love it.
What are your hours of operation?
Wacky Wags is staffed 7 am to 6 pm, 365 days a year.
We are closed to the public Monday through Friday from 12 – 2 pm.
We are closed to the public Saturday & Sunday from 12 – 3 pm.
Which vaccines are required for my DOG in order to stay at a Wacky Wags?
Dogs are required to have Rabies, DHPP, Bordetella and Flu vaccines. NOTE: If the Bordetella vaccine has never been given, or has expired, it needs to be administered at least 10 days prior to arrival. You or your veterinarian office can easily fax these to: Wacky Wags (530) 820-1910.
Why does Wacky Wags require the Bordetella vaccination to be administered 10 days prior to arrival to check-in if it has expired or has never been administered?
Our 10 day policy ensures that guests with little or no immunity have not been exposed accidentally and infected with an illness while visiting their veterinarian to get vaccinated. While seemingly stringent, this innovative approach to disease management has helped greatly reduce the occurrence of canine cough at Wacky Wags.
Can my dog catch an illness while staying and playing at Wacky Wags?
Yes, there is always a risk of catching an illness while your pet is socializing with other dogs. This could happen at dog parks, veterinarian facilities, dog daycare facilities, dog boarding facilities, pet stores, training classes and anywhere dogs go to socialize.
Here at Wacky Wags we do require the vaccines as mentioned above, however there is no guarantee that your pet will not come down with an illness. We do everything we can here at Wacky Wags to try and prevent illnesses from occurring.
What do I bring with my dog on day of arrival?
You may bring a leash, collar and any toys or treats they may enjoy – as long as they fit in a one gallon size Ziploc bag. If your dog requires any non-inject-able medication, please provide at check in with the original container, if possible. If you plan to bring your dog’s food from home, please bring food in 1 gallon size Ziploc bags or smaller. We do not allow any food containers from home or original food packaging. We function as full-service pet hotel and therefore, do provide the comforts of home with our premium pet bedding. For arrival and departure times click here.
What is included in the boarding rate for my DOG?
For our canine guests, each room includes: comfortable bedding, blankets, water and feed bowls. Presidential Suite enjoys twin size bed, color t.v. Guests that qualify for daycare will enjoy, at no extra charge, all day play in our supervised all day play areas. Wacky Wags offers grain free, no GMO's, no by-products, has Omega 3 and 6, and single ingredient food for $3 per meal; or, alternatively, you may bring your pet’s personal food from home. If you plan to bring your dog’s food from home, please bring food in 1 gallon size Ziploc bags or smaller. We do not allow any food containers from home or original food packaging. Our staff will prepare your pet’s food as he/she likes it – hot or cold. Our staff can also administer any non-inject able medications. For more information on boarding see our boarding page here.
How long can I board my dog?
Dogs can be boarded from 1 day up to 10 consecutive days.
What is boarding with daycare?
Boarding with daycare means the pet has past our temperament test and is able to socialize with other guests while boarding at Wacky Wags.
What is One-on-One boarding?
One-on-One boarding is for dogs that cannot be around other dogs while boarding. They get more One-on-One time with our handlers. Reasons why a dog can be placed into our One-on-One program can range from the dog being dog-on-dog aggressive, dog is to nervous, dog has never been socialized, dog is still intact, owners don't want their dog around other dogs, or the dog did not pass our temperament test. Dogs staying in our One-on-One program go outside just like all other dogs, however they will have their own play area to explore and have fun in.
What if my dog doesn't play well with others?
To ensure the safety of all pet boarding guests while still providing quality care for your pet, dogs that cannot be in daycare while boarding are placed into our One-on-One boarding program. The pet will be walked off campus for 20 minutes everyday with a Guest Services staff member. This additional service is part of the boarding fee.
Do we accept all breeds for daycare? (Daycare means that dogs will socialize with other dogs).
No, for the safety of all animals and associates, we cannot accept dogs of the classification, wolves/wolf hybrids, American Pit Bull Terriers, Miniature Bull Terriers, American Stafford-shire Terriers, Stafford-shire Bull Terriers, American Bull Dogs, Bull Terriers or mixed breeds that have the appearance or characteristics of one of these breeds. We do make exceptions so if you feel your pet is very socialized please give us a call so we can discuss our assessment process.
Wacky Wags will board (overnight stay) these types of dogs and place them into our One-on-One program. Once in our care we can assess these dogs and determine if they qualify for our daycare program. At the discretion of Wacky Wags, some pets may not be permitted.
My female dog is in heat. Will you still accept her at a Wacky Wags?
No, in heat females tend to stress out males staying at Wacky Wags, and the extra cleanup involved is just to timely. If the pet is not in heat we can board them. All unaltered females over eight months of age will be placed in Wacky Wags One on One Specialized Care Program for the safety of other pet boarding guests and to lower arousal levels in playgroups. Wacky Wags recommends three 15 minute, one-on-one walks per day, with a member of Wacky Wags Guest Services team. An additional fee is added to the room rate for this program ($35/day).
Do you accept intact males at Wacky Wags for boarding?
Yes. All unaltered males over eight months of age will be placed in Wacky Wags One–on–One Specialized Care Program for the safety of other pet boarding guests and to lower arousal levels in playgroups. Wacky Wags recommends three 15 minute, One–on–One walks per day, with a member of Wacky Wags Guest Services team. An additional fee is added to the room rate for this program ($35/day).
Yes. Wacky Wags can give medication at no extra charge. Wacky Wags does not issue inject-able medications while your pet is in our care.